Customer experience - the ultimate revenue driver

As 5G approaches, the success of your business will be determined by one thing: customer experience.

Get the power of connected intelligence

Digital leaders understand connected intelligence is necessary to create real time experiences customers will love and pay for. They know it’s the key to revenue growth, especially with 5G. And they know it generates priceless data they can use to build customer loyalty and reduce costs by 15-25%.

Make every moment matter — 0 sec

Digital services should work flawlessly, right? With Nokia always-on connected intelligence, they will.

Win with experiences that have impact


We’ve helped customers reduce churn by up to 20% and improve NPS by up to 90% with intelligent customer care.


Using real-time engagement and AI-driven personalized triggers, we improved campaign take up rates by 300-400% for one customer and increased their ARPU by 8% in only 3 months.


With a combination of customer care omni-channel offerings and automation, our customers have saved more than 1 billion USD in a year due to efficiency and smart implementation.

Meeting your challenges

Driving and analyzing customer experience

Targeting customers effectively

Predicting and responding to customer needs

Driving growth by launching new services

Expanding ecosystem to look at new sources of revenue and new business models

Understanding the latest trends and technologies

Being data- and intelligence-driven at every touchpoint

Automating business processes

Simplifying complexity, modernizing legacy systems and improving productivity

How do you measure up?

How customer-centric is your business? In this whitepaper, we explore new ways to measure customer satisfaction, resolve issues and improve the customer experience you offer as you move towards 5G.

Download white paper

Customer experience is more than you think it is

Get a full view of your customers and automatically create individualized experiences to increase loyalty and raise your NPS score.

The intelligence behind extraordinary experiences — 0 sec

Why customer experience matters and how operators can differentiate themselves.

Customer successes

Our customers are creating experiences people crave. See how our AI-driven solutions are making it easier to build loyalty, generate revenue and give great support.

MTN Nigeria – Digital Transformation Journey

MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.

du showcases Nokia's Digital Experience technology at GITEX as part of its company-wide digitalization strategy

Discover how du showcased Nokia's Digital Experience technology at GITEX as part of its company-wide digitalization strategy.

Tele2 Netherlands toward automation

Tele2 use Nokia Traffica with geo-location insights. They leverage a centralized Traffica centralized deployment over multiple countries enabling benchmarking between the networks. The next step is to use the insights for automated network optimization.

Why Nokia for customer experience?

Service providers must deliver extraordinary customer experiences to succeed in the 5G era. Nokia delivers with automation and some of the most sophisticated AI in the telecom industry. We connect intelligence from the business and the network across the entire customer journey to help service providers personalize offers in the moment that matters and proactively care for subscribers and things. And all this is done with privacy and security in mind.

Get in touch today to continue your journey to better and more profitable customer experiences.

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